Shipping Service Guidelines

Prime Haul

Additional charges such as attempted pick-ups, attempted deliveries, demurrage, and per diem are not included in the initial rate quote provided. Learn more about LTL additional charges and drayage accessorial.

The final freight charges are going to be based on the actual weight, dimension, or freight classification of the shipment received by the carrier. It will also include all accessorial charges necessary when executing the service even if it wasn’t requested initially.

Carriers can take up to thirty (30) days to bill additional charges to the final invoice.

Any dispute of any charges must be submitted within the first thirty (30) days from the delivery or notification of the fee at issue.

The pick-up date is subject to equipment availability. Please make sure to schedule the pick-up with enough time because distance, pick-up location, shipping hours, and/or unexpected circumstances may prevent the pick-up on the same day.

Transit times are standard, and they are defined by the carrier unless otherwise is specified. Please allow an additional day or two while the freight is in transit to cover unexpected delays in the delivery.

Extra insurance is available upon request. Motor carrier’s often have limits to their liability, and as such, absent a written declaration prior to shipping, your cargo may move at a released value well below its actual value. As little as ten cents per pound in some circumstances. This is unrelated to a motor carrier’s cargo insurance coverage, which has a policy limit of $100,000 per shipment, for most carriers. Finally, upon your request, PRIMEHAUL can assist you in obtaining a direct insurance policy to provide you with direct coverage for the shipment independent of a carrier’s limits of liability or insurance policies.

Invoices must be paid in full before shipment is delivered unless you have a credit line approved with us.

PRIMEHAUL may charge interest at the rate of 1.5% per month on undisputed overdue invoices. Invoices are due and payable within thirty (30) days from the invoice date.

PRIMEHAUL will assist your company in filing a claim against the carrier if needed.

Please make sure to take notes on any weight discrepancies, shortages, loss, or damages on the proof of delivery receipt (POD). This information will act as evidence when filing claims, and it will increase the possibility of receiving a positive outcome. The failure to note shortage, loss, or damage on the delivery receipt may relieve the carrier of liability.

If the customer wants to return the product back to the shippers’ location, the freight charges of this process are going to be charged as well.

The responsibility of loading/unloading the shipment lies on the shipper/consignee.

Loading Process: The shipper needs to load the freight in the truck in the same way it was quoted (Length, Width, Height).

Partial Loads

The pick-up process for partial loads may take up to 72 hours to be coordinated. If your shipment has a time-sensitive schedule, we strongly recommend that you use the ‘dedicated truck’ option.

Partial cargo liability is defined after verifying the amount of space used by the shipment.

FLT & Open Deck

Rates include fuel surcharge, two (2) hours loading, and two (2) hours unloading unless otherwise specified and it does not include loading/unloading service. Detention charges apply after 2 hours and in any situation where the driver is held back due to load issues.

A fee of $250 will apply if the load is canceled within 24 hours prior to pick-up time once the BOL has been sent and a driver has been assigned.

The motor carrier’s standard cargo insurance coverage has a policy limit of $100,000 per load. If you need a motor carrier with greater coverage, you must let us know so we can attempt to locate a qualifying carrier. Alternatively, we can assist you in obtaining direct insurance coverage upon request.

Please note that we cannot haul the following Hazmat classes: (1.1) (1.2) (1.3) (1.4) (1.5) (1.6) (2.3) (6.1) (6.2) (7).

Container Drayage

Rates are valid per container and do not include any additional charges unless otherwise specified.

Freight with legal weight has one (1) hour free at the terminal and two (2) hours free for loading/unloading. If the free time is exceeded there will be an additional fee added of $130 per hour. After (3) a three-hour layover may also apply.

PRIMEHAUL will not be responsible for any per-diem charge that may be associated with the load. Please note PER DIEM may apply 4-5 days after the container is pulled from the port/depot.

Please note that we cannot haul the following Hazmat classes: (1.1) (1.2) (1.3) (1.5) (2.3) (3.1) (4.1) (4.2) (4.3) (5.1) (6.1) (6.2) (7) (9.1).

Cross-border

Canada rates include only transportation charges. Customs clearance, taxes, or duties that might be associated with the shipment are not included in the rate provided.

Expedited services

Rates are per truck, including fuel surcharge, 1-hour loading, and 1-hour unloading, unless otherwise specified.

The motor carrier’s standard cargo liability insurance is limited to $100,000 per load. If you wish to purchase your own direct coverage, you must inform PRIMEHAUL.